To place a refund, return or exchange request for an order placed with toni · gie, You would need to contact us via email at firstname.lastname@example.org or by phone at +595981755020.
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within a 2 days standard response period and we will notify you via email of the results. We reserve the right to extend the standard response time in exceptional cases with a prior notice to you.
Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order with toni · gie. We may grant extensions to this period for some special cases and Products at its discretion.
If you choose to pay by check or money order you may cancel your Order before making the payment or in case the payment is not received by us in 30 days toni · gie will cancel you Order.
You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.
Shipping costs are non-refundable, except if due to toni · gie error, when you need to contact toni · gie and make a formal request.
If the refund request is granted, payments are refunded as follows:
Credit / Debit Cards payments will be refunded within one (1) business days;
Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
PayPal payments will be refunded within one (1) business day;
Other payment methods will be refunded between five (5) to seven (7) days.
If applicable, toni · gie reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.